Apr 2017


Microsoft Office 365 is an amazing tool for emails – if you can figure it out! 🙂

We have had a lot of clients over the past couple of years who have attempted to set this up for their emails on their own, however, unfortunately, the technical support and instructions found online can be quite confusing, and users can often times find themselves without emails at all during this process. We strongly recommend enlisting the assistance of a MS365 technician for the intitial setup.

If SiteWyze is hosting your DNS (domain name servers) for your website, and you simply want your emails to run through MS365, you need to add a ‘custom domain’ to your Microsoft account. When you do this, Microsoft will provide you with a text record that they will need added to your domain for verification. We need to add this to the server for you, so please email us the record, and we will let you know once it is done.

What does this mean?

Well, once we add the text record to your domain account on our server (and the change propagates over the net) then SiteWyze will no longer be hosting your emails. You will want to ensure that your accounts are ready to be set up in Office 365 to avoid down time.

While we do not provide technical support Office 365 (there are technicians out there specifically for that service), here are a few hints that we have found once you have your emails passed over from our server to MS:

Adding New Email Accounts

The number of emails accounts that you can have is related strictly to the number of user licences that you have available with your subscription. So, assuming you have enough available licences:

  • Click on the grid icon in the upper left corner
  • Select Admin
  • Click on Users, and then Active Users
  • You will be shown a list of email accounts currently being used in the middle section. Click on the Plus Sign to add a new user.
  • Fill in the details of the account and click create

Note – if you do not have any available user licences, you will see a link to ‘Buy More’

Accessing Your Email Account

Once your account is set up, you can access a full version of Outlook for your account online:

  • Click on the grid icon in the upper left corner
  • Select Mail

You can also set the email account to be received in the desktop version of Outlook 365.

  1. In the upper left corner of Outlook, click the blue file tab
  2. Select Account Settings > Account Settings
  3. Click on New
  4. In the Email Account pop up, fill in your name, email address, password and then click next

Outlook will tell you if your account is set up properly.

Each phone is different, however when you begin your email account set up, look for Exchange as your email set up option. You fill in your basic account details (name, email and password) and the Cloud will do the rest.

Adding Email Alias for a Single User

  • Click on the grid icon in the upper left corner
  • Select Admin
  • Click on Exchange (towards the bottom of the left hand side); a new screen will open
  • Under Recipients, click on Mailboxes
  • Select the name of the user that you would like to add an alias email to and click on the little pencil icon at the top of the name list; a pop up will appear
  • Select email address on the left hand side
  • Click the Plus Sign and then add the email address that you want to have as an alias; click ok
  • In the email list, select the alias that you wish to apply to this account, and click save

If you have more than one alias for this account, use your control key to select multiple options at once.